Press the Volume down key several times to highlight ‘wipe data / factory reset’.When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).Factory reset almost always fixes software-related problems so hopefully, your issue will be addressed by it. Should our suggestions above won’t help at all, you want to wipe the phone clean and reset everything to defaults. The solution we’re talking is resetting the settings of your S9. Sometimes, resetting the software to its default configuration without actually wiping the phone works is a good idea. If the issue is still there, repeat steps 1-3.Restart the phone to go back to normal mode.However, if the sound notifications work as expected but the issue returns after you’ve booted back to normal mode, you should identify the source of the problem by uninstalling apps. If sound notifications for emails are still not working, then proceed to the next solution. Let the phone run in safe mode for some time and check for the issue. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.Continue to hold the Volume down key until the device finishes restarting.Immediately after releasing the Power key, press and hold the Volume down key. When SAMSUNG appears on the screen, release the Power key.Press and hold the Power key past the model name screen appearing on the screen.To check if one of your apps is the cause, you can restart your S9 to safe mode. Poorly coded apps or those that had become incompatible after installing a new operating system version may interfere with how Android works resulting to issues that can seem to come out of nowhere. Verify if a third party app is behind the troubleĪpps can sometimes make Android behave erratically. Press the Power key to restart the device.When the wipe cache partition is complete, Reboot system now is highlighted.Press the Volume down key to highlight yes, them and press the Power key to select.Press the Volume down key several times to highlight wipe cache partition.An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.When the Android logo displays, release all three keys.Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.This procedure won’t delete personal data such as photos, videos, documents, among others so you can do it without worrying for them. To check if your S9’s sound notifications stopped working due to a system cache bug, you should clear the cache partition. Having a corrupted system cache can lead to all sorts of problems. If you’ve already tried that, then try the other solution options below. If the only thing that you did differently before noticing the problem was to install these two apps, then you should try to remove any or both of them to see if they’re problematic. Thanks a million, and will await a very easy fix. I hear only good things so I want to be one of those people boasting about you too. I did a reset of all notifications and that didn’t help. The only apps I have loaded are trackr, isearching (both are Bluetooth tracking devices), formula 1 and Go Battery Pro. I cannot get notification sounds (only vibrations) when a text or email is received. Problem 1: Galaxy S9 sound notifications for email not working If we find any pattern, rest assured that we’ll update this post to give the most effective solutions. We’ll continue to gather more information about these issues and will also monitor other third party Android forums. Both cases have been reported by #GalaxyS9 users so there’s a chance that it may be a unique bug for this device only. This troubleshooting tries to address some issues related to email and their sound notifications.
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